Terms and Conditions

Effective Date: 21.11.2023
Last Updated: 21.11.2023

Welcome to HOCS Embroidery Studio. By accessing and using our services, you agree to comply with the following terms and conditions. Please read this document carefully before proceeding.

1. Acceptance of Terms:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

2. Ordering and Payment:

• All orders are subject to availability and acceptance by HOCS Embroidery Studio.
• Prices are clearly stated on our website and are subject to change without notice.
• Payment is required at the time of placing the order. We accept various payment methods, as indicated on our website.

3. Custom Designs:

• For custom embroidery designs, you agree that you have the necessary rights to use any logos, images, or content provided for embroidery.
• We reserve the right to refuse any design that may infringe upon copyrights, trademarks, or violates any applicable laws.

4. Shipping and Delivery:

• Shipping fees and delivery times are specified at the time of order placement.
• While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances. We are not liable for any delays.

5. Returns and Refunds:

• Due to the personalized nature of our products, we do not offer returns or exchanges unless the product is defective or damaged upon receipt.
• In case of a defect or damage, you must contact us within 3 days of receiving the product.

6. Intellectual Property:

• All content on our website, including text, images, designs, and logos, are the intellectual property of HOCS Embroidery Studio and are protected by applicable copyright and trademark laws.

7. Privacy Policy:

• Your privacy is important to us. We collect, use, and protect your personal information as described in our Privacy Policy.

8. Limitation of Liability:

• In no event shall HOCS Embroidery Studio be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with our products or services.

9. Governing Law:

• These terms and conditions are governed by the laws of the Republic of Latvia, without regard to its conflict of law principles.

10. Modifications:

• We reserve the right to modify, amend, or update these terms and conditions at any time. Changes will be effective upon posting on our website.

11. Contact Us:

• If you have any questions, concerns, or inquiries regarding these terms and conditions, please contact us through the provided contact information.

Thank you for choosing HOCS Embroidery Studio. We’re committed to providing you with quality products and services. These terms and conditions are designed to ensure a transparent and positive experience for both you and us.