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Cancellation, Returns, and Refund Policy
Effective Date: 21.11.2023
Last Updated: 21.11.2023
At HOCS Embroidery Studio, we take pride in crafting personalized, embroidered garments that are made-to-order just for you. Each item is a unique creation tailored to your specifications, ensuring a one-of-a-kind piece that reflects your individual style.
Our Sustainability Commitment:
As part of our commitment to sustainability, we produce garments only when ordered. By doing so, we minimize waste and contribute to a more environmentally conscious approach to fashion. Your decision to choose HOCS Embroidery Studio aligns with a responsible and eco-friendly production process.
Important Notice: No Returns, Refunds, or Cancellations:
Due to the personalized nature of our products and the bespoke production process, we do not accept returns or offer refunds. We appreciate your understanding in this matter. Additionally, cancellations are not accepted after placing your order, as our dedicated team may have already initiated the production process to bring your personalized creation to life.
Why No Returns, Refunds, or Cancellations:
Size Changes Not Permitted:
Please carefully review the size chart provided on our website before placing your order, as we do not accommodate size changes once an order is confirmed. It is essential to double-check your measurements to ensure a perfect fit.
Quality Assurance:
Rest assured, our team is dedicated to delivering top-notch products. In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work diligently to address the issue and provide a suitable solution.
Contact Us:
If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer service team at info@hocs.lv
We are here to assist you and ensure your experience with HOCS Embroidery Studio is delightful.
Thank you for choosing HOCS Embroidery Studio for your personalized and unique embroidered garments. We appreciate your understanding and cooperation with our policies, as they contribute to a more sustainable and responsible fashion industry.
Last Updated: 21.11.2023
At HOCS Embroidery Studio, we take pride in crafting personalized, embroidered garments that are made-to-order just for you. Each item is a unique creation tailored to your specifications, ensuring a one-of-a-kind piece that reflects your individual style.
Our Sustainability Commitment:
As part of our commitment to sustainability, we produce garments only when ordered. By doing so, we minimize waste and contribute to a more environmentally conscious approach to fashion. Your decision to choose HOCS Embroidery Studio aligns with a responsible and eco-friendly production process.
Important Notice: No Returns, Refunds, or Cancellations:
Due to the personalized nature of our products and the bespoke production process, we do not accept returns or offer refunds. We appreciate your understanding in this matter. Additionally, cancellations are not accepted after placing your order, as our dedicated team may have already initiated the production process to bring your personalized creation to life.
Why No Returns, Refunds, or Cancellations:
- Made-to-Order: Our commitment to sustainability means we only produce garments when ordered, reducing waste and ensuring the highest quality for our customers.
- Customization: Each item is uniquely crafted according to your preferences, making it unsuitable for resale.
Size Changes Not Permitted:
Please carefully review the size chart provided on our website before placing your order, as we do not accommodate size changes once an order is confirmed. It is essential to double-check your measurements to ensure a perfect fit.
Quality Assurance:
Rest assured, our team is dedicated to delivering top-notch products. In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work diligently to address the issue and provide a suitable solution.
Contact Us:
If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer service team at info@hocs.lv
We are here to assist you and ensure your experience with HOCS Embroidery Studio is delightful.
Thank you for choosing HOCS Embroidery Studio for your personalized and unique embroidered garments. We appreciate your understanding and cooperation with our policies, as they contribute to a more sustainable and responsible fashion industry.
